Incident detail

Back

TLS/SSL Certificate Update

Scheduled for Dec 15, 15:00 - 16:00 UTC

Scheduled

As announced via email to all customers, we will update our TLS/SSL certificate on the Production (PROD) environment on December 15, 2025.

This change is part of our planned transition to Let’s Encrypt certificates with shorter validity periods, in line with current security and compliance standards.

If your systems use custom or locally managed trust stores, please ensure that the Let’s Encrypt root and intermediate certificates (ISRG Root X1, E8) are trusted before this date to maintain uninterrupted connectivity.

No action is required for standard browser users.

For further details, please refer to the customer mailing or contact our support team.
Posted Nov 03, 2025 - 12:04 UTC
This scheduled maintenance affects: Product Line Platform (Authentication Management, Infrastructure Services).
← Current Status Powered by Atlassian Statuspage